Customer Feedback

Please take a moment to help us improve by providing your feedback regarding your experiences with RDH Mining Equipment.

Usage Information
Are you a decision maker or decision influencer?	Decision maker Influencer
What is your role within your company?	President, CEO, Board of Directors Mine Superintendent, Mine Manager, etc. Procurement, purchasing department, etc. Other. (Please describe below)
- if other please describe
Are you a new, current, or previous user?	New Current Previous
How frequently do you use our products?	Intense Frequent Occasional
How familiar are you with our products?	Very familiar Mostly familiar Somewhat familiar Not familiar
Are you currently a user of a competitor’s product?	Yes No Which one?please describe below
If so, please describe the product
What sources of information do you use to make purchase decisions? (Please enter in order of priority)
Region, country, or location:
Industry:	Mining Construction
If you are in the mining industry, what type of mining are you involved in? Select all that apply - if other please describe
Open pit	Yes No
Underground	Yes No
Precious metals	Yes No
Base metals	Yes No
Uranium	Yes No
Coal	Yes No
Potash	Yes No
Diamonds	Yes No
Limestone, shale, salt	Yes No
Corporate Classification:	Major Intermediate Junior
How did you hear about RDH Mining Equipment:	Website, internet search Magazine or other print publication Tradeshow Word of mouth Sales call by RDH Sales Representative Other. (Please describe below)
- if other please describe
Product information
General satisfaction with our product(s):	Very satisfied Mostly satisfied Somewhat satisfied Not satisfied
General satisfaction with our equipment commissioning & training:	Very satisfied Mostly satisfied Somewhat satisfied Not satisfied
General satisfaction with our after-sales parts department and delivery:	Very satisfied Mostly satisfied Somewhat satisfied Not satisfied
Perceived barriers to buying our product(s):
Perceived opportunities for buying our product(s):
Perceived fears associated with buying and/ or using our product(s):
Perceived enjoyment and benefits associated with buying and/or using our product(s):
Any additional comments, suggestions, or feedback.

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